Privacy Policy
Effective date: November 6, 2026
This Privacy Policy explains how Kiwan LLC, operating as Kiwan Group ("Kiwan", "we", "us") collects, uses and protects personal information when you visit our website or use our products, including Diwan, Liwan and Iwan and their web and mobile apps (the "Services").
1. Who we are
Kiwan LLC is a Wyoming limited liability company, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Contact: support@kiwanllc.com.
2. Our role
For account and billing information of our customers, and for visitors of our website, Kiwan decides how data is used. For the business data our customers enter into the Services (for example, employee records in Diwan or customer contacts in Liwan), Kiwan processes that data on behalf of the customer, following the customer's instructions. If you are an employee or contact of one of our customers, please direct privacy requests to that organization first; we will assist them.
3. Information we collect
- Account information: name, work email, phone number, company name, password (stored hashed).
- Customer content: data customers upload or enter into the Services, such as employee records, attendance, payroll figures, contacts, deals and messages.
- Billing information: plan, invoices and payment status. Card details are handled by our payment processor and are not stored by us.
- Usage and device data: log data, IP address, browser or device type, app version, and crash reports, used to operate and secure the Services.
- Communications: messages you send to our support team.
4. How we use information
- To provide, maintain and secure the Services.
- To provide customer support and send service notices.
- To process payments and keep business records.
- To improve the Services using aggregated, de-identified information.
- To comply with legal obligations.
We do not sell personal information, and we do not use customer content for advertising.
5. AI features
Some features, such as the Hala assistant in Diwan, send the text of your request and the minimum relevant context to a third-party AI model provider to generate a response. These providers act as our service providers and are not permitted to use this data to train their models. Customers can choose not to use AI features.
6. Sharing
We share information only with service providers that help us run the Services (such as hosting, email delivery, payment processing, messaging and AI providers), under contracts that require them to protect it; when required by law; or as part of a merger or acquisition, with notice to you.
7. Where data is stored
Our Services are hosted with cloud providers that may store and process data in the European Union and the United States. On-premises installations of Diwan store data on the customer's own servers.
8. Retention and deletion
We keep account and customer data while the account is active. You can request deletion of your account and associated data at any time from within the app settings, where available, or by emailing support@kiwanllc.com. We delete or anonymize data within 30 days of a verified request, except where we must keep records by law (for example, invoices).
9. Security
We use encryption in transit, access controls, and logging limited to what is needed to operate the Services. No system is perfectly secure; we will notify affected customers of a breach as required by law.
10. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, or object to certain processing. Send requests to support@kiwanllc.com. We will respond within 30 days.
11. Children
The Services are business tools and are not directed to children under 16. We do not knowingly collect their personal information.
12. Changes
We may update this policy. We will post the new version here and update the effective date; for material changes we will notify account owners.
13. Contact
Kiwan LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA · support@kiwanllc.com · +1 (307) 316-2971